CONFLICT MANAGEMENT TRAINING:
LEARN THE SKILLS TO EFFECTIVELY DEAL WITH DIFFICULT PEOPLE AND GO FROM SURVIVING TO THRIVING AT WORK
ONLINE CONFLICT RESOLUTION TRAINING FOR MANAGERS AND THEIR TEAMS
SIMPLE TOOLS + LOGICAL STRUCTURE = POSITIVE RESULTS
4 REASONS TO SIGN UP FOR CONFLICT MANAGEMENT TRAINING:
Boost Your Confidence, Break Free from the Blame Game, and Achieve Lasting Results
Struggling with conflict at work? Our conflict management training equips you with the skills to defuse tension and turn challenges into opportunities. Say goodbye to the blame game and learn how to influence others, gaining control over difficult situations with confidence and ease.
Harness the Power of Emotional Intelligence to Achieve Your Goals and Influence Outcomes
Emotional Intelligence is a game-changer in the workplace because it drives success. With our conflict resolution training for managers, you'll harness your emotions to make better decisions, elevate your performance, and confidently manage conflict for positive outcomes. Take control of your leadership journey and create lasting impact and positive outcomes.
Unlock the Secrets to Handling Difficult People and Tough Situations with Ease and Authority
The most often asked question in our workshops is, "How can I better manage and deal with conflict and difficult people". So, at Skill Junction we have gathered the best tools and techniques from our vast experience that we know works and gets results. You don't have to do the hard work because we have done it all for you: all the necessary tools, checklists, models and strategies in one place
Nearly 30 Years of Impact: Empowering Thousands Across multiple Industries
Mastering conflict is essential for workplace success, and our conflict management training is designed to get you there. With years of global experience and tens of thousands of learners, we've perfected a fun, step-by-step approach that delivers real results. Unlock your potential and confidently turn conflict into opportunities for growth!
check out wHAT'S IN THE COURSE
managing conflict and dealing with difficult people
Self-Paced Online Video Lessons that will will help you overcome the pain and difficulty of dealing with conflict - because healthy conflict builds healthy workplaces
OVERVIEW AND WELCOME
Explore the importance of conflict management at work and what it means for you to manage it well. Learn how to use the resources and get the most out of the course.
LESSON 1: THE CASE FOR CONFLICT
Learn why conflict is healthy and how to use the 4 Keys for Successful Conflict so that you can get more effective in managing and working through conflict.
LESSON 2: THE CAUSES AND COSTS OF CONFLICT
Identify what biases are driving your conflicts, the costs of these and how to rise above the emotional outbursts that hold you back from successful conflict management
LESSON 3: MINDSET, SKILL-SET AND TOOL-SET TO OVERCOME CONFLICT
Learn a model for the mind to move you past your blocks and triggers, harness the skill-set of emotional intelligence and a process for managing conflict and difficult people
LESSON 4: MASTERING THE SKILL-SET AND TOOL-SET OF EMOTIONAL INTELLIGENCE
Develop the 6 Skills of EI and learn how to use the 12 tools of each to grow your confidence and get better results, every time
LESSON 5 & 6: DEALING WITH DIFFICULT PEOPLE
Explore the reality of difficult people versus difficult behaviours, and learn how to identify the different people styles using DISC and leverage these for optimum success in conflict! - Two videos are included in this lesson
LESSON 7: GO BIG OR GO HOME!
Brings all the crucial tools, models and processes you have learnt together in one easy-to-use framework. This final wrap up lesson helps summarise and reinforce the key objectives of the course.
YOUR LEARNING, AT YOUR PACE...
Most Popular program
CONFLICT MANAGEMENT TRAINING
Master the Skills of Healthy Conflict at Work: the 6 Skills and 12 Tools of Emotional Intelligence Mastery for Managing Conflict PLUS the Communication Styles Profiler (Over 4.5 hours of learning)
The Added Depth of Emotional Intelligence provides 6 skills and 12 tools to set you up for conflict success
DoES youR team NEED training ON CONFLICT MANAGEMENT?
Looking for a Conflict Management Program, tailored to your organisation’s specific needs?
Complete the form below to book a meeting with Kerry Anne
I also offer face to face delivery for leaders and their teams (Australia based).
ORGANISATIONAL SUPPORT
If you are applying for employer or organisational support in order to sign up for this conflict management training, you are welcome to use these documents that we've specially put together to help you apply for funding from your organisation:
Employer or Organisation Support Letter Template
Managing Conflict and Dealing with Difficult People Brochure
About your Facilitator: Kerry Anne Cassidy
Since 1996, I have been passionate about making a difference in the lives of managers, their teams and organisations around the world: one conversation at a time.
And, as someone who naturally speaks in order to think, I have gotten into hot soup many times over the years in my conversations! Combined with this is my natural shyness in work situations and a feeling of not being good enough unless I am armed with ALL the facts.
I have had to learn how to stop and think before engaging, to reflect and to learn how to be appropriately vulnerable with others as well as how to use my strengths rather than looking at my limitations.
As I have gotten older, I have learnt that life is not about being perfect but about showing up and being real and present in the moment with others. Coupled with life’s many experiences, I have had to regularly stop and re-evaluate my journey – the tools you will use in my online courses come from my own personal experiences and have helped me and many thousands of leaders.
I am fascinated by the art and science of human behaviour and I use the many different tools, ideas, methodologies and techniques from NLP (Neuro-Linguistic Programming), Positive Psychology, Neuro-science and Emotional Intelligence to inform my workshops, coaching and online programs.
The Law of Win/Win says,
"Let's not do it your way or my way;
Let's do it the best way."
- Greg Anderson
THIS IS WHAT YOU STAND TO GAIN FROM THE COURSE:
You'll get actionable video lessons which you can watch and work through at your own pace over a set period of time, depending on the level of course you choose. During this period, you will be able to download all the resources and watch the videos as many times as you need to
With every lesson you'll get worksheets, checklists and more to build your Conflict Management Skills faster. The value in a course like this is in the application and these resources help you reinforce and implement your learning
Each lesson allows you to build on the previous level/s so you can practically learn, master and apply conflict management skills, strategies and tools in a methodical, step-by-step process.
Each lesson provides you with a set of tools, models, resources, creating a practical framework for conflict management
Feedback FROM happy LEARNERS...
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“I recently worked with Kerry Anne when I attended the Conflict Management Training workshop run through Brisbane City Council
My expectations in attending this course were understanding more about how to better handle conflict.
Kerry helped me achieve this by breaking down all areas of types on conflict, ways to manage this and understanding the person you may be experiencing the conflict with.
What I appreciate the most about her is the open, honest and confident delivery and the resources provided to further assist outside of the course.
One of the biggest takeaways for me from the course was I felt that I could feel more confident in managing conflict more efficiently.
The reason I would recommend Kerry Anne is because her process is easy to understand and follow due to the way she delivers it.
Three - Five words to describe Kerry Anne's delivery style would be strong, confident, understanding, positive
Judy Argent - Assistant Team Leader
“
"I thought that this was a great course. Provided a lot of insights into Emotional Intelligence, NLP and, of course, conflict management. These can definitely be applied to my everyday work.
I thought that this was the best course that I have attended in Council. Well worth the time. It was difficult to spend a whole day learning rather than doing.
I think I learnt a lot about dealing with conflict in an empathetic manner, especially with difficult and upset customers at community engagement events and activities which I have attended in the last couple of weeks.
Kerry provided a number of tools and processes to identify problems, empathize and problem solve. I think that this is definitely an important skill when dealing with planning issues and problems.
Great presenter. Easy to engage with. Delivered information in a fun and informative way. Good facilitation of activities and dialogue.
Two of the biggest takeaways for me from the course was learning to empathize with people to understand their problems and set boundaries when people are being confrontational.
Three - Five words to describe Kerry Anne's delivery style would be engaged, interesting and easy to understand.
Daniel Pirie - Urban Planner
“
"I recently worked with Kerry Anne when I attended the Conflict Management workshop run through Brisbane City Council as my role is customer service focused and I often encounter unhappy customers.
My expectations in attending this course were ...I recently had a customer reduce me to tears and it took me many days to recover, I was hoping this course could help me to stay calm in the face of hostility.
Many phrases are now stuck in my head, happily so. E.g. I am OK, I will be OK, I’ve got this.
Customers may choose to be angry, however, I can choose not to accept this emotion.
Kerry Anne is very open and honest. Hard topics are spoken about in a matter of fact way and Kerry Anne uses humor to good effect.
One of the biggest takeaways for me from the course was that I am more aware of my personality style and how it appears to others.
I recently was in heavy traffic when the car in front of me ran into the back of the next car and I was a little shaken, I used the breathing exercise and recovered very quickly. I was really surprised how quickly. I will definitely use that again
The reason I would recommend Kerry Anne is because.... she is approachable, straight forward and interesting.
Three - Five words to describe Kerry Anne's delivery style would be: engaging, relatable, candid and down-to-earth.
Carol Ferris - Customer Service Officer
IS THIS COURSE RIGHT FOR YOU?
Conflict Management Training is not for everybody! The adage, "One size does not fit all" is something we feel very strongly about at Skill Junction! So make sure you check out below who this course has been designed for to get the best results.
WHO THIS COURSE IS FOR
WHO THIS COURSE IS NOT FOR
100% MONEY BACK GUARANTEE: GET POSITIVE OUTCOMES FROM CONFLICT AND DIFFICULT PEOPLE OVER THE NEXT 30 DAYS
Try this online course risk free for 30 days - and if you do not get better results from your conflict situations after applying all the tools, strategies and skills shown in the course just send us a message and we'll refund your money, no questions asked.
FAQ
HERE ARE ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS:
We have designed the course so that you access your lessons at your own pace. This will allow you to process and apply the key take-outs as appropriate to you. You will have access to the videos and resources over a 6 months period and will be able to watch the videos as well as download the resources over this time.
Once you have paid for the course, you will receive an email with a set of instructions on how to access the material and what your next steps will be.
One of the biggest concerns with online courses is that they can disappear. You will have 6 months access to these materials.
If, after you have gone through every lesson and applied the strategies, tools and resources we provide you with and you are not getting results, we will refund you the full amount of the course. No questions asked.
All Skill Junction courses provide a competitive edge by incorporating the science behind behaviour as well as the emotional intelligence skill-set to support the new behaviours you want to learn. You won't find any other online course providing this level of detail to help you get ahead.
We want to make sure your questions are answered. In the course you have access to your facilitator and fellow students through the comments section at the end of every lesson page. You will be able to ask questions and get feedback and input from your facilitator as well as fellow students.
And, you also have the option of emailing us at kerry@kerryannecassidy.com and we will get back to you Monday - Friday between 8:30 am - 4:30 pm.
Once you have signed up to the course, you will receive a welcome email which will include all the details you need to get started. You will also get the link to access your bonus audio. We have also included access to the bonus in the Welcome Page of the course which you get access to on joining.
Please email us at kerry@kerryannecassidy.com with any questions you have about the course. Our working hours are Monday - Friday 8:30 am - 4:30 pm. We will get back to you within these times.